EA has said it is « still investigating reports of missing FIFA points » for players on PS4 and Xbox One.
It comes as thousands of players take to Twitter and other social media channels to complain about paying for points so they can buy Ultimate Team packs during the firm’s Black Friday sales only to not get them in time.
Responding to complaints this morning, EA’s Help account on Twitter said « We are aware of players that still haven’t gotten their points from last Friday and are looking into getting them added still. »
Typical of the complaints is one from Joshua on Twitter, saying: « Missed out on pretty much the whole event, too worried to put more money in without getting what I paid for. Your company is far too quick to take the money from the players. »
One unfortunate Aston Villa fan on the social media site also summed up players’ feelings, saying « This is madness. We only got the Fifa points for the promo packs and they will be long gone by the time we get our points. »
« Same thing happened to me in FIFA 17 , didn’t get s*** after waiting 5 days for my points, » said another, re-iterating quite how long-standing a problem this is.
There were also reports last week of frustrated players taking to the black market to try and get their hands on cheap points.
Warning of the dangers of such Black Friday-related scams, Cylance‘s Jack Baylor advises players of FIFA 19 and other games to be very suspicious when online sites and accounts offer ‘free’ points or virtual currency.
« Avoid ‘too good to be true’ resellers on auction sites such as eBay, especially for computer games or related products such as ‘FIFA Points’, » the cybersecurity researcher says.
« People often put up faked game codes claiming large discounts compared to buying directly from the game manufacturer or the likes of reputable markets such as Steam, Microsoft Store (Xbox1) or PlayStation Store (PS4). Often consumers are left out of pocket with nothing more than a nonsense string of letters and numbers to show for it. »
And because it’s Black Friday, there are numerous examples on Twitter and elsewhere of accounts offering ‘free’ FIFA Points, although all of these offers should be viewed with extreme suspicion.
On its website, FIFA 19 publisher/developer EA warns that receiving FIFA Points from unauthorised distributors is « against our rules« , meaning that gamers risk having their EA Accounts suspended if they take the plunge with any supposed giveaway.
Added to this, gamers also risk giving away sensitive info that may be later used against them, possibly to steal money from their bank accounts.
This is why it’s always best to get FIFA Points through the proper channels, such as buying them from the official Fifa Ultimate Team Store, or from the official PlayStation and Microsoft stores.
And players should also be on the lookout for Black Friday scams targeting other video games, such as Fortnite.
For instance, Twitter is also currently home to a number of these scams, which promise free ‘V-Bucks,’ the in-game currency Fortnite players can use to buy new skins and emotes in the massively popular online shooting game.
And they should also be wary of scams not related to Black Friday, since these are already « running rampant » as things stand, according to a recent report from cybersecurity firm ZeroFOX.
Have you fallen foul of a FIFA 19 or Fortnite scam? Let us know in the comments.